Privacy statement

GALAND EMBALLAGES société anonyme hereinafter referred to as Chronopack

Rue Louis Mestrez n°5 4400 AWIRS

BE0418.423.356 RPM Tribunal de l'Entreprise de Liège division Liège


T. +3242502658

Chronopack respects your privacy and ensures that the personal information you provide to us remains confidential. In this privacy statement, you can read what data we collect if you use our products, the purposes for which we collect this data and how we use it. We also explain your rights, who has access to your data and how long we keep it. If you still have questions about our privacy policy after reading this statement, you can contact us at

Purposes of processing and retention period

Chronopack collects and processes data about you for the purposes described below. In this respect, we use both the data you provide to us and the data we collect ourselves (e.g. concerning your visit to our website). We keep personal data only for as long as is necessary for the purposes in question or for the period prescribed by law (e.g. obligation to keep accounting documents).

Fulfilling your order

To process your order, we need your name, e-mail address, address, delivery address, payment details and sometimes also your telephone number. This enables us to deliver your order and keep you informed of delivery progress. We are legally obliged to keep your order data for seven years.


You can subscribe to our newsletter. It informs you about our special offers and actions, as well as our latest news. You can unsubscribe from our newsletter at any time at


If you wish, you can create a personal account for which you need to enter a user name and password. This way, you don't have to enter your data every time you place a new order. In your account, we store your name, e-mail address, address, delivery address, payment details, telephone number, date of birth (if given), order history, wish lists and e-mail preferences. We store this personal data on a secure server. You may request the deletion of your account information at any time. In any case, we will delete your data if you have not logged in for seven years.


We value the feedback of our visitors. We only post reviews with your consent. If you wish to leave such a review on our website, you can decide whether or not to make your name or other personal data visible to other visitors to the website. You can also use a pseudonym. Finally, you also have the option of indicating whether we may contact you in connection with your review. We have the right to moderate ratings if they do not comply with our terms of use. Your review will be kept until you ask us to remove it.

Improving our services and website

To improve our services and website, we may use your e-mail address to ask you if you would like to take part in a satisfaction survey or market study. When we use other parties, they are obliged to respect the confidentiality of your data. The length of time we keep your personal data varies according to the survey. As soon as the survey is over, we delete all personally identifiable data.

Abuse and fraud

We may use customer data to prevent and investigate abuse and fraud. If necessary, we may pass on customer data to the relevant authorities.

Customers and business partners

We also store personal data on the contact person of our customers and business partners. We treat this data as confidentially as all other customer data.

Legal grounds for processing

Chronopack processes personal data on the following legal grounds:

- consent (e.g. sending newsletters)

- necessary for the execution of a contract (e.g. to execute your order)

- required to meet a legal obligation

- necessary to defend our legitimate interest in undertaking

Where personal data is processed on the legal grounds of consent, you always have the right to withdraw your consent.

Transfer to third parties

Chronopack does not sell your personal data to third parties. We share your data internally with our employees (salaried or self-employed). In addition, we only share your data with third parties in order to :

- fulfill your order;

- websitehosting;

- IT infrastructure set-up;

- creation (and distribution) of newsletters and invitations.

Our employees and third parties are obliged to respect the confidentiality of your personal data. We guarantee that they have taken the necessary protective measures to this effect.

Transfer of personal data outside the EEA

Some of our suppliers are located outside the European Union. We will only share your data with third parties outside the EU if they have signed a subcontractor agreement and ensure an adequate level of protection, including:

- transfers take place to third countries outside the EEA or to international organizations offering an adequate level of protection; or

- transfers are made to processors who are subject to binding corporate rules recognized in Belgium as offering an adequate level of protection; or

- prior to the start of the transfer, a standard data protection agreement conforming to the model established by the European Commission has been signed between Chronopack and the supplier.


Chronopack uses cookies to make browsing more useful and reliable. Some of these cookies are essential to the operation of the Site, while others are used to improve the visitor's experience. For more information on our cookies, please consult our cookie policy.

Your rights concerning your personal data

You have the right to consult the personal data we hold on you, and you can rectify them (or have them rectified) if they are inaccurate or incomplete. You also have the right to have your personal data deleted, to restrict its processing and to object to the processing of (part of) your personal data by us or by one of our subcontractors.

You also have the right to request a copy (in a structured, current and machine-readable form) of your personal data and to have it sent to another party.

You have the right to object free of charge to any processing of your personal data for direct marketing purposes.

To exercise these rights, simply send an e-mail to

To prevent misuse, we ask you to also send us a copy of your identity card (possibly with a passport photo rendered invisible).


Do you have any questions or complaints about your personal data and the protection of your privacy? Contact us using the details at the top of this privacy statement.

You always have the right to address your complaint to the Data Protection Authority
(, +32 (0)2 274 48 00,, Rue de la Presse 35, 1000 Brussels).

Modification of the privacy statement

Chronopack may modify its privacy statement. Any such modification will be communicated on our website. This privacy statement was last modified in January 2023.